Please see below a list of services all available now at Ford Birmingham.
A gent answered a phone call at 5:57 on Tuesday evening- 3 mins before closing time. I know myself I'd be guilty of looking at the phone and considering not answering at 3 minutes until home time but thankfully he did! On Tuesday I hit a pothole and damaged my alloy. I had tried ringing round all the local Coventry Ford garages near me who all gave me ridiculous prices and had at least a 2 working day lead time. I have had my car serviced at this particular branch before and had a good experience with them so when I rung the branch I was hopeful I'd get the same service. What I received was even better. He was fantastic - very professional, very calming to my neurotic self on the phone panicking about being limbless without my car, and above all else he told me he could get the wheel and tyre in for me the very next day. I was totally delighted not only with having him actually answer the phone so close to closing - he took his time with me, took all my info down and stayed back until well after closing time to make sure I was sorted and felt safe and happy knowing my parts were coming and my inconvenience of not having a car would be as little as possible. He deserves to be recognised for his customer service skills and his dedication to the business. As a direct result of his behaviour and conduct towards me I will be bringing my car back forevermore to this branch and have already started telling everyone what fantastic service I've received here. A branch to be proud of and an exemplary employee!
J Watson, Ford Birmingham
My sales executive was amazing, he went over and above anything I expected, he made the sale as simple and stress feel as possible, my situation was a bit different from the norm and had experienced that satisfactory customer service in Coventry...he was so accommodating and did EVERYTHING in his power to help me out. He is a credit to BS Birmingham and I hope he is still there when I want an upgrade in two yrs. Thanks! Massive pat on the back, you are a Super star!!!!!!
M Garland , Ford Birmingham
Thanks to the team for their help!
Anonymous, Ford Birmingham
Hi just a bit of positive feedback regarding the service centre at Bristol Street Ford Birmingham. I would just like to thank the team and particularly the gentleman who looked after me from start to finish. He kept me up to date with what was going on, was polite and courteous. Great team all in all though.
A Reed , Ford Birmingham
The Sales Manager was excellent, very trustworthy and likeable. Would definitely recommend him.
SA Hill, Ford Birmingham
On the hunt for a Ford? Then have a look at the catalogue of Fords available at Bristol Street Birmingham, with new models available, including Ecosport, Focus, C-Max, Grand C-Max, Kuga, and Mondeo, as well as a long list of used cars and Ford vans. With such a diverse selection of vehicles we are confident we have the car for you. All our cars are available for a highly competitive price, and we also offer a range of finance options to help ensure you can leave with the car of your dreams.
We are easy to find in a great location, just off the A4540 and not far from the Birmingham Hippodrome. We supply to customers from all over the West Midlands, including Smethwick, Dudley, West Bromwich, Sutton Coldfield, Hollywood, Handsworth Wood, Halesowen, and the general wider Birmingham area. Our dealership has a great number of facilities which mean that even if you already own a Ford we can assist you. We offer fleet services, MOT testing, a bodyshop and we even sell spare parts for our vehicles to name but a few of our additional services. With all these under one roof, we are the go to dealership for Ford lovers in Birmingham.
At Bristol Street Motors we are committed to bringing you top quality customer service as this is in our eyes essential to ensuring you leave with the car that's right for you. Our staff are informed and ready to help to call us or visit our store to see how we can help you. Whether you're in Solihull, Marston Green, Kidderminster or even Wolverhampton, we'd love to hear from you.