A message from theRobert Forrester, CEO of Vertu Motors plc.

COVID-19 at Vertu Motors

Frequently Asked Questions

Is my nearest dealership now open?

All of our dealerships are currently open for both sales and aftersales, although sales showrooms will not be physically accessible to the public from 5th November 2020. Our Sales colleagues will be available to speak to via the telephone or video chat only.

Our Aftersales Departments are open for servicing, MOTs and accident repair, but it is vital that you make an appointment. In line with government guidance, we have introduced some new safety measures which include the use of PPE, social distancing policies and new working practices. The safety and wellbeing of all colleagues and customers will always be our number one concern. We have produced a video which explains the measures we've put into place to keep everyone safe. Click Here to watch now.

As always, our team is available to help with any enquiries via live chat, telephone or email, and we have a fantastic range of new and used cars, vans and motorcycles available to view and reserve online.

I need to book a service, MOT or repair. Can you help me?

Yes - our Aftersales Departments are classed as essential, and will be operating as normal, although we are doing things a little differently in order to keep everyone safe. Click Here to find out what has changed.

Servicing and maintenance is available by appointment only. To book an appointment please call us or Click Here to book online.

What are your contact centre / hotline operating hours?

Our contact centre operating times during lockdown are 9am - 9pm. Outside of these hours, please email us at [email protected] or message us on Facebook, and we will get back to you as soon as possible.

What happens if I have already ordered a car?

As things stand, vehicle collections can go ahead as planned, although these will happen in a designated handover space outside - so please bring a coat with you! If you have any concerns please contact us at [email protected]

What happens if I ned to cancel or rearrange an appointment?

If you have booked an appointment that you wish to rearrange or cancel, please contact us at [email protected] and our friendly team will be more than happy to assist with this.

What if I lose my job or I am no longer able to make my payments?

The finance companies' customer contact teams are trained to help customers who are facing financial difficulties. Contact the finance company team and explain your circumstances, they will then look at ways to support you. Contact details are listed below.

View finance contact details

What if I have a new claim or one outstanding with GAP or Tyre or Alloy Wheel Insurance?

If you have a new or ongoing claim please contact:

Premia Solutions - tyre or alloy wheel insurance

0870 757 1680
[email protected]
http://www.premiasolutions.com/

Auto Protect - asset protection (GAP)

01279 456500
[email protected]
https://www.autoprotect.co.uk/customer_support

Finance company contacts

Lender Company Contact Number Finance Company Contact Email Address
VWFS Audi 0370 010 2007 [email protected]
VWFS SEAT 0370 333 4446 [email protected]
VWFS SKODA 0370 333 4449 [email protected]
VWFS VW 0370 010 2022 [email protected]
Black Horse Finance 0344 824 8888 https://customerportal.blackhorse.co.uk/
MotoNovo 0333 200 0030 https://customer.motonovofinance.com/contact-us
BNP Paribas 0371 5121983
Jaguar Financial Services 0800 302 9114
Land Rover Financial Services 0344 824 4732
Jeep Financial Services 0333 2075582 [email protected]
Mercedes-Benz Finance 0370 847 0700 [email protected]
Mercedes-Benz Commercial Vehicles 0370 847 0700 [email protected]
Ford Motor Credit 03457 125490 https://www.ford.co.uk/finance/support/contact-us
Mazda Finance 0800 085 1759 [email protected]
Vauxhall Finance 0344 871 2222 [email protected]
Honda Finance 0345 128 8908 [email protected]
Toyota Financial Services 0344 701 6202 [email protected]
Santander Consumer Finance 0800 085 1759 [email protected]
Alphera 0370 5050 125 [email protected]
Northridge 0800 917 0931 [email protected]
Hyundai Car Finance 0800 085 1954 [email protected]
Citroen / Peugeot Finance 0345 313 3805 www.psa-finance.co.uk
Renault Finance 0333 009 0230 [email protected]
Nissan Finance 0333 2000 002 [email protected]

* All information correct at time of publishing but may change to reflect this ever-changing situation.