In light of the current situation, the Driver and Vehicle Standards Agency have announced new rules on MOT testing for cars, vans and motorcycles.
MOTs that are due from 30 March 2020 will now be extended by 6 months. This is to ensure essential vehicle maintenance and repairs are available to keep vehicles, goods and key workers moving safely.
However, all vehicles must be kept in a roadworthy condition and drivers can be prosecuted if they drive an unsafe vehicle.
Many of our Service Departments are actually still open to assist key workers and vulnerable customers. The Sales Departments in dealerships have temporarily closed, but we do still have colleagues available to discuss your motoring needs online, on the phone or via live chat.
Yes. In order to keep essential vehicles on the road, we will provide appropriate support for servicing and repairs as required for key workers (as defined by HM Government) and vehicles utilised in the national effort such as utilities, emergency services and distribution vehicles, etc. In addition, vulnerable customers who rely on their vehicles will also be supported where possible.
If you fall into either of these categories and need assistance, please click here to find your nearest open service department, contact us on [email protected] or call our dedicated hotline on 03301 781 813
Our contact centre operating times during lockdown are 8am - 6pm. Outside of these hours, please email us at [email protected] and we will get back to you as soon as possible.
Our teams are working hard to reach all our customers who have a vehicle on order. If you are concerned please contact us at [email protected]
Our dealerships are working hard to reach all our customers with appointments booked. If you are concerned please contact us at [email protected]
Your finance company will have a dedicated team working with customers to help and advise on end of contracts. Below is a list of finance company contact details, if your finance company isn't listed here please contact us at [email protected]View finance contact details
The finance companies' customer contact teams are trained to help customers who are facing financial difficulties. Contact the finance company team and explain your circumstances, they will then look at ways to support you. Contact details are listed below.View finance contact details
If you have a new or ongoing claim please contact: