A message from Robert Forrester, CEO of Vertu Motors plc.

COVID-19 at Vertu Motors Investors,

Frequently Asked Questions

My vehicle's MOT is due. What should I do?

In light of the current situation, the Driver and Vehicle Standards Agency have announced new rules on MOT testing for cars, vans and motorcycles.

MOTs that are due from 30 March 2020 will now be extended by 6 months. This is to ensure essential vehicle maintenance and repairs are available to keep vehicles, goods and key workers moving safely.

However, all vehicles must be kept in a roadworthy condition and drivers can be prosecuted if they drive an unsafe vehicle.

Can I still contact you if my dealership is temporarily closed?

Many of our Service Departments are actually still open to assist key workers and vulnerable customers. The Sales Departments in dealerships have temporarily closed, but we do still have colleagues available to discuss your motoring needs online, on the phone or via live chat.

I'm a key worker. Can you help with my vehicle?

Yes. In order to keep essential vehicles on the road, we will provide appropriate support for servicing and repairs as required for key workers (as defined by HM Government) and vehicles utilised in the national effort such as utilities, emergency services and distribution vehicles, etc. In addition, vulnerable customers who rely on their vehicles will also be supported where possible.

If you fall into either of these categories and need assistance, please click here to find your nearest open service department, contact us on [email protected] or call our dedicated hotline on 03301 781 813

What are your contact centre / hotline operating hours?

Our contact centre operating times during lockdown are 8am - 6pm. Outside of these hours, please email us at [email protected] and we will get back to you as soon as possible.

What happens if I have already ordered a car?

Our teams are working hard to reach all our customers who have a vehicle on order. If you are concerned please contact us at [email protected]

What happens if I have an appointment booked?

Our dealerships are working hard to reach all our customers with appointments booked. If you are concerned please contact us at [email protected]

What do I do if I my PCP agreement is due to end?

Your finance company will have a dedicated team working with customers to help and advise on end of contracts. Below is a list of finance company contact details, if your finance company isn't listed here please contact us at [email protected]

View finance contact details

What if I lose my job or I am no longer able to make my payments?

The finance companies' customer contact teams are trained to help customers who are facing financial difficulties. Contact the finance company team and explain your circumstances, they will then look at ways to support you. Contact details are listed below.

View finance contact details

What if I have a new claim or one outstanding with GAP or Tyre or Alloy Wheel Insurance?

If you have a new or ongoing claim please contact:

Premia Solutions - tyre or alloy wheel insurance

0870 757 1680
[email protected]

Auto Protect - asset protection (GAP)

01279 456500
[email protected]

Finance company contacts

Lender Company Contact Number Finance Company Contact Email Address
VWFS Audi 0370 010 2007 [email protected]
VWFS SEAT 0370 333 4446 [email protected]
VWFS SKODA 0370 333 4449 [email protected]
VWFS VW 0370 010 2022 [email protected]
Black Horse Finance 0344 824 8888 https://customerportal.blackhorse.co.uk/
MotoNovo 0333 200 0030 https://customer.motonovofinance.com/contact-us
BNP Paribas 0371 5121983
Jaguar Financial Services 0800 302 9114
Land Rover Financial Services 0344 824 4732
Jeep Financial Services 0333 2075582 [email protected]
Mercedes-Benz Finance 0370 847 0700 [email protected]
Mercedes-Benz Commercial Vehicles 0370 847 0700 [email protected]
Ford Motor Credit 03457 125490 https://www.ford.co.uk/finance/support/contact-us
Mazda Finance 0800 085 1759 [email protected]
Vauxhall Finance 0344 871 2222 [email protected]
Honda Finance 0345 128 8908 [email protected]
Toyota Financial Services 0344 701 6202 [email protected]
Santander Consumer Finance 0800 085 1759 [email protected]
Alphera 0370 5050 125 [email protected]
Northridge 0800 917 0931 [email protected]
Hyundai Car Finance 0800 085 1954 [email protected]
Citroen / Peugeot Finance 0345 313 3805 www.psa-finance.co.uk
Renault Finance 0333 009 0230 [email protected]
Nissan Finance 0333 2000 002 [email protected]

* All information correct at time of publishing but may change to reflect this ever-changing situation.