Customer Testimonials

Exceptional customer service from the Sales Executive during the whole procedure of buying my new car. The Sales Executive was professional throughout, but also very friendly, courteous and helpful. They have excellent knowledge of VW cars and conducted both the purchase and handover in a way that gave me confidence in the car and the Mansfield dealership. This is the 4th VW I have purchased from Mansfield and, on each occasion, I have been completely satisfied with my dealings with the team. The service department has also been very good when I have brought the cars in for regular servicing.

The Service Advisor was brilliant, only had a MOT this time and received first class service. Very efficient and they even had the car washed before handing back.

We had a problem with the gearbox on our Tiguan. We were traveling back to Suffolk (11/4/2022) after a family holiday in Bakewell. We limped our way to your Vertu VW Mansfield garage in the hope that they may be able to give us some advice. On arriving my husband spoke to the Service Advisor, who immediately looked at the history of our car on the computer. They could see that we only ever use a VW garage and that the car is well maintained. They promptly found an technician to look at the car. We could see that the garage was extremely busy and we had not expected to be given such outstanding service. All given with a huge amount of empathy and kindness, even to our chocolate Labrador! The technician diagnosed the fault and reassured us that we should be able to make it back to Suffolk, albeit having to stop every time the fault reappeared to reset the car. We made it home safely and have the car booked in at our local VW garage today. However, having always had VW cars and only ever used VW garages, we have never experienced such amazing customer service and goodwill. If only your garage was in Suffolk, as we would certainly be using you to look after our VWs! Once again, we can't thank the dealership enough. Best wishes.

In response to the Sales Executive, their helpful attitude and their commitment to looking after me in purchasing my car I would be very pleased to recommend them to my family and friends should they want to buy a car.

It was a pleasure dealing with the Sales Executive who was professional, helpful and efficient. From viewing and test driving the car to sorting the the part exchange of my old car and collecting the new car the following week, we were very impressed. Great service, great value and very happy indeed.

May I take this opportunity to thank your sales representative for their outstanding service throughout my purchase of the car. Seldom does anyone come across a more friendly, honest and professional individual who was prepared to go beyond their normal duties to ensure the absolute satisfaction of this customer. All the minor work we asked for was done to a very high standard without question....a very different experience from many of the other sales representatives I have encountered in the search for a car. They even came in on their day off to ensure that we were completely happy with the car. A Sales Executive who is going to sell the dealership many cars because of their excellent customer relations, keeping me updated on the progress of the car at all times, they are an absolute credit to the dealership. With huge thanks.

The Sales Advisor has been extremely professional and was genuinely interested in helping me during a difficult time with my vehicle. They went above and beyond to assist me, even when it came to a query about removing my private plates due to having difficulties when my car was returned to the garage. I would like to point out they were not even my sales advisor for my vehicle, yet still did their best to help. They definitely deserve credit for their customer service skills.

Sir, I know most of the time people only get in touch to complain, however I feel you should know about the excellent service I received at Mansfield parts department. We own four Volkswagens and do not need selling on the brand, but credit where credit is due, a parts advisor helped me resolve a parts order problem which a VW specialist � in Germany failed to resolve. And yes they were only doing their job, but with professionalism, courtesy and in a friendly manner and explaining how they had ensured I received the correct part. I thanked them for their help but felt compelled to write to you about their attitude towards myself as a customer which I felt to be fantastic. Kindest regards, Mark.

I have recently dealt with a sales person at VW Mansfield, exceptionally good service from them, attentive and helpful. Called and messaged when said they would and delivered first class service.

Having just purchased a new Tiguan from the dealership I thought that I should make a comment on how well I was treated by your sales rep, before, during and after the sale was concluded. From the moment they introduced themselves nothing was too much trouble, they were very professional and extremely knowledgeable about the vehicle I was interested in, and this resulted in my experience being a very positive one. I was taken through everything thoroughly e.g. the vehicle operation, infotainment system and the vehicle spec's etc. It is because of my experience at your dealership, that I would certainly recommend Volkswagen and this dealership to friends and relatives.

Would like to give some much appreciated feedback to the Mansfield store. Always look after me and make me feel welcome. Just picked my second car up from them, wouldn't go any where else to choose a car.

I had a problem with 12v power socket on my newly acquired golf . One phone call requesting to bring my car in any time, I was there within 40 mins of the phone call, the Sales Executive who sold me the car was with me within seconds of arriving and helped the process along . A very able technician was with my car within minutes and sorted what was not as straight forward a problem as I thought. This is what I call excellent after sales service, very rare these days in the motor trade. Well done and thank you.