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Terms and Conditions

Disclaimer

Whilst Vertu Motors makes every effort to ensure that the information contained in this website is accurate and current, we give no warranty or undertaking as to the quality, or freedom from error, of the contents of the website. The access or use by you of the contents of this website is entirely at your own risk. Vertu Motors does not make any representation or warranty and expressly disclaims any and all such warranties and terms in respect of any products, services, information or materials. Depending upon the specification, purchasing a new vehicle may involve a time delay between ordering the vehicle and taking delivery. Images of our used car stock may have been digitally altered. This process is done to remove point of sale material from the vehicle and to add a digital backdrop.

Privacy Policy

Please see the privacy policy for details of how data is collected and used.

View Our Privacy Policy

Third Party Links

To provide increased value to our users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable directly or indirectly, for the (1) the privacy practices of such websites (2) the content of such websites, including (without limitation) any advertising, content products, goods, or other materials or services on or available from such websites or resources or (3) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

Contains Ordnance Survey data © Crown copyright and database right 2013. Contains Royal Mail data © Royal Mail copyright and database right 2013

Terms & Conditions for Vehicle Finance

We act as credit brokers and we are not a lender. Finance is subject to status and finance company acceptance. We can introduce you to a limited number of lenders and their finance products. We will typically receive a commission from the lender, as either a fixed fee or a fixed percentage on the amount you borrow. The commission we earn does not change by the type of finance. A guarantee may be required. The finance rate will vary dependent of customer personal circumstances for in dealership purchases.

Terms & Conditions for 14 Day Money-Back Guarantee

Applies to all used, ex-demonstrator and pre-registered cars. Customers can return the car to the dealership within 14 days from delivery/collection, if usage is under 500 miles, and receive a full refund (and cancellation of any finance arranged through us) provided that it is returned in the same condition with all keys, manuals etc. The customer will be responsible for arranging return to the dealership and for any costs of doing so.

If the V5 has not yet been received by the customer and cannot be returned with the car, a sum of £250 shall be retained from the refund until such time as the original V5 is provided, or the dealership is able to submit the registered keeper change online.

Any part-exchange vehicles will be paid at the agreed valuation unless a return of the part-exchange vehicle is agreed. Any return of the part-exchange vehicle would be without any liability for the condition of the part-exchange. Excludes commercial vehicles and motorcycles.

Terms & Conditions for Home Delivery

Home delivery on used cars is free if you live under 30 miles from the Vertu Motors dealership where the vehicle is purchased. Any subsequent delivery cost is calculated at an additional £1 per mile over and above 30 miles.

Home delivery is only available Monday - Friday and across mainland England, Wales and Scotland (subject to the delivery location being accessible). The following locations are excluded from Home Delivery: Northern Ireland, Ireland, Scottish Highlands, Orkney Isles, Outer and Inner Hebrides, Western Isles, Shetland Isles, Isle of Man, Isle of Wight, Scilly Isles and Channel Isles.

In order to protect against fraud (including identity theft) the following process will be followed:

- Customers are required to provide sight of their driver's licence prior to Home Delivery either (at Vertu Motors' absolute discretion) (i) by video call with the supplying dealership; or (ii) by prior arrangement in person at a local Vertu Motors dealership.

- Home Delivery will be to the customer address on the Vehicle Order Form which must match the address on the customer's driver's licence.

- The vehicle will be driven to the customer address by the supplying dealership (or its agent).

- Delivery of the vehicle will only be to the named customer and their driver's licence must be available to be re-checked on delivery.

Terms & Conditions for Reserve Online

On successful payment of the reservation fee, we will reserve your chosen vehicle (the Vehicle) for you for 48 hours (the Reservation Period) to enable you to speak to one of our sales advisors. If you make a telephone appointment within the Reservation Period, we will reserve the Vehicle for you until the time of your telephone appointment and extend the Reservation Period until your appointment.

If you have not made a telephone appointment with the selling dealership within 48 hours to discuss the Vehicle, or you do not attend an agreed telephone appointment within 7 days, the Reservation Period will end, your reservation will be cancelled, and your reservation fee will be refunded to you.

Terms

There is no obligation for you to buy the Vehicle, or for us to sell the Vehicle, because of the reservation fee payment. When we receive the reservation fee in cleared funds, we will reserve the Vehicle for you and prevent its sale to a third party for the duration of the Reservation Period. You will receive a confirmation email once the reservation is effective. If you do not receive a confirmation email, then your reservation has not been made effective, so please contact us for assistance.

There may be circumstances when the Vehicle has already been sold (before your reservation fee is paid) but the website has not yet been updated. If this occurs, we will contact you to confirm your reservation has been cancelled and to see if we can find an alternative vehicle for you. Your reservation fee will be refunded.

If you do not make arrangements with the dealership within 48 hours, or if you do not attend an agreed telephone appointment within 7 days of placing your reservation, the Reservation Period will end, and your reservation will be cancelled, with your reservation fee refunded.

If you attend a telephone appointment to discuss the Vehicle and decide not to proceed, the Reservation Period will end. If you purchase the Vehicle at that appointment, your reservation fee will be retained by us as part-payment towards the Vehicle and will be treated as a deposit for the Vehicle. If the Vehicle is not suitable, and you do not wish to purchase it, your reservation fee will be refunded to you.

We may cancel your reservation if you have reserved more than 2 vehicles at any one time, or if the Vehicle is withdrawn from sale for any reason. Your reservation fee will be refunded in either case.

Any refunds can only be processed by the same method as the original payment and to the same card. Refunds will be processed within 7 days of the request, or of cancellation of your reservation, or upon your confirmation that you do not wish to purchase the Vehicle.

We are not responsible for any loss or damage resulting from the failure to comply with these terms, which is outside of our control, or for any loss or damage that was not foreseeable. We have no liability for any loss of profit, business, or business opportunity.

Aftersales Offer Terms and Conditions

Vehicles within manufacturer warranty at the date of service will be serviced in accordance with the relevant manufacturer's requirements. Vehicles no longer within manufacturer warranty at the date of service will be serviced in accordance with Vertu Motors requirements.

The service offer covers the provision of labour and parts for the vehicle service but excludes:

1. the cost of spark plugs or fuel filters;

2. the replacement of any parts that wear out as a consequence of use and which would normally be expected to be replaced periodically, for example (but not limited to), brake pads and discs, wiper blades, tyres, clutch friction facings, cam belts, suspension components, DPF filters and brake fluid changes; and

3. any other work identified as part of a vehicle health check at the time of the service.

The following vehicles/vehicle ranges are excluded from the service offer:

1. Nissan - all commercial vehicles, the Nissan Navara and the Nismo, GTR and RS vehicle ranges.

2. Volkswagen - all vehicles 3 years of age or under, all vehicles with an engine size over 2.0 litres and the VW Golf R.

3. SKODA - all vehicles 3 years of age or under, the Skoda Kodiaq and all vehicles in the VRS range.

4. SEAT - all vehicles 3 years of age or under, the SEAT Terraco and all Cupra vehicles.

5. Hyundai - all vehicles 30 months of age or under, all vehicles with an engine size over 2.0 litres and all vehicles in the N range.

6. Peugeot - all vehicles 30 months of age or under.

Any service performed does not constitute a warranty of any kind and will not cover the replacement of parts which suffer a mechanical failure.

Website use

All intellectual property rights (including but not limited to copyright, trade marks, design rights and database rights, both registered and unregistered) in this website and its contents belong to Vertu Motors plc or one of its group or affiliate companies, or its licensors, or are otherwise used by Vertu Motors plc as permitted under applicable law. No usage rights of any of this website or its contents are licensed to you unless expressly stated in these Terms and Conditions.

You may view, copy and print the contents of this website for your own personal, private, non-commercial use. You agree to make use of this website and its contents only for lawful purposes. You may only establish and/or operate visible or invisible links to this website with the prior consent in writing of Vertu Motors plc.

You may not copy, reproduce, republish, adapt, modify or otherwise use any of the contents of this website for any other purpose (in particular any public, commercial purpose) without the prior consent in writing of Vertu Motors plc. You may not directly or indirectly make use of any software or system in order to extract systematically, routinely or regularly data from this website or its contents. You may not use this website or its contents for any unlawful or malicious purpose, or for the purposes of causing offence, or any defamatory or libellous activity.

Without prejudice to the generality of the paragraphs above, Vertu Motors plc prohibits the use in conjunction with the website of any automated system or software, whether operated by a third party or otherwise, to extract any data or content from this website for comparative websites or any other commercial purpose, without the prior consent in writing of Vertu Motors plc.

Vertu Motors plc reserves the right to monitor your usage of this website and to suspend access to or use of this website if your use contravenes these Terms and Conditions and Vertu Motors plc also reserves the right to take such action as it considers necessary in relation to any unauthorised use of this website.

Telephone Calls

In our continual effort to improve our levels of customer service, please be aware that calls may be monitored and recorded for training and quality purposes.

Competition Terms and Conditions

Competitions are open to anyone aged 18 or over. No alternative prize will be offered. Should you win, we will notify you directly. Specific terms and conditions will apply to each competition.

Exeter Chiefs Champions Cup Match Tickets

1. PRIZE: ONE winner will receive a pair of tickets for the Exeter Chiefs Champions Cup match against Munster on Sunday 17th December 2023 (the 'Prize'). There is no cash alternative and the Prize cannot be exchanged for any other prize.

2. ELIGIBILITY: This competition is open to any person resident in the UK who is 18 years, or older, and is a registered member of Facebook. Employees of Vertu Motors plc or its affiliates, subsidiaries, advertising or promotion agencies are not eligible, nor are members of these employees' families (defined as parents, children, siblings, spouse and life partners).

3. TIMING: This competition runs from 12th December 2023 to 12.00 on Friday 15th December 2023 (the 'Promotion Period').

4. ENTRY: To be entered into the competition, you must follow the instructions on the post. Like the competition post on Facebook, tag a friend, and share the post.

5. WINNER SELECTION: The competition winner will be selected by Vertu Motors plc (at its absolute discretion). Each person may only enter one: Entries will be ineligible if they:

 
  • are incomplete;
  • are found to be part of an attempt to use multiple accounts to enter;
  • violate the rights of any other person or entity;
  • are received outside of the Promotion Period; or
  • are reported to violate the terms governing the use of Facebook
  •  

    No purchase is necessary to enter the competition. Entry constitutes full and unconditional acceptance of these Terms and Conditions. Vertu Motors plc is not responsible for lost, corrupted or delayed entries. Vertu Motors plc reserves the right to disqualify anyone who it considers violates these Terms and Conditions.

     

    1. USE OF YOUR ENTRY: The winner of the Prize consents to their full name being made publicly available and posted on social media as the winner. The winner also consents to, or agrees to, or take part in, any additional publicity which may be reasonably requested by Vertu Motors plc. Any other personal data you provide when you enter may be used for future Vertu Motors plc marketing activities only if you indicate your consent to such activity. Otherwise, this personal data will be used by Vertu Motors plc and agents acting on their behalf only for the operation of this competition.

    2. NOTIFICATION OF WINNERS: One winner will be selected by Vertu Motors plc on 15 December 2023, after the Promotion Period has ended. The winner will be contacted by Vertu Motors plc or agents acting on its behalf via Facebook to claim their Prize. If the winner is not contactable (i.e. has not (i) been reachable; and/or (ii) responded) within forty-eight (48) hours of the first attempt to contact them, another winner will be selected to replace them and they will cease to be entitled to the Prize. The winner may be asked to provide documentation proving their eligibility before they are entitled to receive the Prize.

    3. OTHER: No correspondence will be entered into regarding either this competition or these Terms and Conditions. In the unlikely event of a dispute, Vertu Motors plc's decision shall be final. Vertu Motors plc reserves the right to amend, modify, cancel or withdraw this competition at any time without notice before the Prize is claimed and the winner confirmed. Participants in this competition agree that Vertu Motors plc and its subsidiaries or group companies will have no liability whatsoever for any injuries, costs, damage, disappointment or losses of any kind resulting in whole or part, directly or indirectly from acceptance, misuse or use of a Prize, or from participation in this competition. Nothing in this clause shall limit Vertu Motors plc's or it's subsidiaries' or group companies' liability in respect of death, or personal injury arising out of its own negligence or liability arising out of fraud. This competition is in no way sponsored, endorsed or administered by, or associated with, Facebook or Exeter Chiefs.

    4. SPIRIT OF THE COMPETITION: If an entrant attempts to compromise the integrity or the legitimate operation of this promotion by hacking or by cheating or by committing fraud in any way, we may seek damages from that entrant to the fullest extent permitted by the law. Further, we will disqualify that entrant's entry to this competition and may ban the entrant from participating in any of our future competitions, so please enter fairly.

    5. LAW AND JURISDICTION: This competition and these Terms and Conditions are governed by and construed in accordance with the laws of England and Wales and the courts of England and Wales will have exclusive jurisdiction to determine any complaint or dispute arising in connection with this competition and/or these Terms and Conditions.

    Contract Hire Home Charger Offer

    We're pleased to announce a new offer for Q2 2023 where customers can qualify for a 7KW PodPoint home charger with standard installation on qualifying Electric Vehicle (EV) & electric hybrid models paid for by Jaguar Contract Hire & Land Rover Contract Hire.

    Terms and conditions:

    • To be eligible, orders must be placed between 1st October 2023 and 31st December 2023.
    • The promotion is exclusive to Jaguar Contract Hire & Land Rover Contract Hire transacted directly by Jaguar and Land Rover Retailers.
    • Eligible nameplates for this offer are Jaguar I-PACE and electric hybrid variants of Jaguar E-PACE, F-PACE, Land Rover Discovery Sport, Defender, Range Rover Evoque and Velar.
    • If you wish to take up the 7KW home charger and standard installation offer, please sign the agreement presented by the Retailer which gives Jaguar Contract Hire & Land Rover Contract Hire permission/consent to share your limited data with PodPoint: name, phone number, email address, vehicle make, model and what to do if you change your mind and want to opt out.
    • The Retailer will send scanned agreements to the Jaguar Contract Hire & Land Rover Contract Hire Internal Support team (every 2 weeks on a Friday) via email to be categorised and logged.
    • The Retailer will then destroy the agreement via their confidential waste.
    • At the start of the following week the agreements are sent in, Jaguar Contract Hire & Land Rover Contract Hire review qualifying orders and agreements before sending securely to PodPoint.
    • PodPoint will then email you within 2 working days from receipt of data with a unique link, which once accessed shows the 7KW home charger and standard installation offer.
    • If you change your mind, you can follow the details set out on the agreement to remove your permission and access to the offer.
    • If you wish to add additional items to your order eg a cable bag, you�ll be presented with the additional costs to do so. Once finalised at checkout you�ll need to arrange to pay PodPoint direct.
    • You will also need to sign up to the PodPoint terms & conditions. The agreement is between PodPoint and you the customer.
    • PodPoint will arrange a convenient date for installation at your home address.

    Terms & Conditions for valuations

    Conditions of valuations that we provide are based on the below:

    • 1. You must have been the registered owner of the vehicle for a minimum of 6 months and be able to provide us with the logbook (V5c)
    • 2. Your car must have a valid MOT certificate on the day of hand over
    • 3. Your car is not an import and was first registered in the UK (mainland)
    • 4. Your car has not been used as a taxi or by a driving school
    • 5. Your car has not been in a major accident and has never been an insurance write off
    • 6. Your car has 2 sets of keys
    • 7. Where applicable the SatNav memory or Sim Card must be in the car
    • 8. Vehicle must have a spare wheel with a legal tyre or where applicable a tyre inflation kit
    • 9. All interior fixings such as the parcel shelf are included in the car
    • 10. The valuation is valid for 7 days and is based on the mileage and condition described

    *If your car does not meet the above conditions, we do reserve the right to reduce the valuation offered.

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