Vertu Accident Repair Centre Teesside Ranked No.1 BMW Bodyshop In The UK
Vertu Accident Repair Centre Teesside, based at Preston Farm in Stockton, has proudly been ranked No.1 out of 111 BMW Bodyshops across the UK. This prestigious ranking is a testament to the Centre's unwavering commitment to excellence and its adherence to BMW's stringent compliance standards.
The ranking is based on several performance indicators, including the calibration of all equipment, the training of technicians to the correct level, and the timely submission of key performance indicators (KPIs). Vertu Accident Repair Centre Teesside has consistently demonstrated top-tier performance in these areas, ensuring that all equipment is meticulously calibrated and all technicians are thoroughly trained.
In addition to compliance, the Centre has shown significant improvement in performance metrics compared to last year. Parts sales, repair throughput, and paint purchases have all seen substantial increases, contributing to the overall efficiency and success of the operation. Notably, the Centre has excelled in borderline offers, saving vehicles from being total losses or write-offs, thereby providing cost-effective solutions for customers and maintaining the integrity of their vehicles.
Customer satisfaction has also been a cornerstone of Vertu Accident Repair Centre Teesside's success. It has achieved outstanding Customer Satisfaction Index (CSI) scores, reflecting the high level of service and care provided to every customer. Furthermore, the issuance of repair guarantees and the proactive invitation for customers to complete CSI surveys, underline the Centre's dedication to continuous improvement and customer feedback.
In addition to this success, Vertu Accident Repair Centre Teesside has been named as the best customer repair partner by Enterprise car rental. More evidence of its commitment to excellence.
John Jones, Bodyshop Manager at Vertu Accident Repair Centre Teesside, commented on the achievement: "Being ranked No.1 out of 111 BMW Bodyshops, and as best customer repair partner by Enterprise, is a tremendous honour and a reflection of the hard work and dedication of our entire team. We are committed to providing the highest level of service and quality to our customers and this recognition validates our efforts."
Robert Forrester, Chief Executive of Vertu Motors, added: "These accolades are a testament to the exceptional standards upheld by Vertu Accident Repair Centre Teesside. The focus on compliance, performance, and customer satisfaction sets a benchmark for excellence in the industry. We are incredibly proud of their achievements and the outstanding service they provide to our customers."