Customer Testimonials

What excellent service from Steve on van sales. We were in urgent need of a van due to a crash in our old van and being without a vehicle was impacting on our business. Steve got the van to as quickly as possible with absolutely no fuss or problem, kept us fully informed all the way through the process. Well done Steve really good customer service, thanks very much.

Dan was excellent. Knew his product and got the balance right between both being professional and friendly. Always approachable and spent time explaining things. Dan showed commitment to us as customers and was always available/appraochable. Well done.

Excellent service from start to finish. Great advice from Wayne in sales - but not pushy. Would recommend and would buy from Derby again.

I would just like to say I have just recently purchased my new Qashqai and would like to thank you for the professional way I was looked after. I am really pleased with the car and I will definitely recommend you to my friends and family.

Excellent service from the receptionist who booked the car in and even escorted me to my car when the job was completed to ensure everything was ok. Service department excellent, rectified the problem without any issues. 1st class service.

I've recently acquired a motability Astra arranged by your motability specialist. From the moment we met he was friendly and professional. I must just add that he went the extra mile when it was discovered a minor fault existed on the car as he gave me a lift to work and picked up the car from work where necessary to have service at your branch check it out. He did his utmost to reduce my inconvenience.
It is common that some conditions appear much worse and are more difficult to manage when a disabled person is put in a stressful and\or intimidating environment. I must stress that this was certainly NOT the case when dealing with him and he therefore appears to be fully understanding of disabled people making him a valuable employee.

I would just like to 'thank' the 'team' at McMullen Road Darlington for their outstanding customer service.
Both my wife and I decided to visit the dealership and We were met by a sales executive who has recently joined the new sales team. He made us very welcome, at ease and very comfortable during our discussion over a new Nissan Micra. We are loyal Nissan customers and this will be our 4th Micra.
Despite being new to the new sales dept his manager was very supportive to him and us and explained the various options to us. After a look around the showroom and cars, a hospitality of tea and coffee and further discussion we decided to trade in our old car and we look forward to our new car. I was delighted to be treated as a customer and not just another sales number.

I would like to state that I have found the customer service you have provided to be first rate. You have always upheld any promises you have made in relation to follow up calls and emails, and have at all times acted in a professional and friendly manner. Providing customer service to the level you have would mean that I would have no hesitation in recommending your organisation should anyone ask.

I went to Waltham Cross Vauxhall. From the moment my partner and I arrived nothing was to much trouble for the staff. We came away was a Vauxhall Corsa which we are more than happy with. Thanks.

Just purchased a SEAT 1.4 Sport and wanted to extend my HUGE thanks to the team at Derby. The customer service was absolutely fantastic; no pushy sales speech and he couldn't do enough for us. I will recommend SEAT Derby to everyone, in particular those with a young family, like myself. Friendly, patient, helpful -the list goes on. Thanks so, so much!!

I booked my car in for repairs to the central locking on my car. I just wanted to say what excellent service I received from the Service Department and the two drivers who very kindly collected and delivered my car back to me washed and vacuumed.

I would like to thank the body repair team for their efficient and friendly service during my recent body repair, they were all excellent from reception to the body shop. The repair was completed with little fuss and worry. Thank you.