I would like to place on record my appreciation for the excellent customer service provided by Emma.
Emma was professional, yet communicated in a friendly manner which made the whole experience of purchasing a car a pleasure. She certainly made sure that we found the dealership to be welcoming, helpful and professional. The handover of the car was the most professional that I have ever experienced.
In conclusion, I can assure you that you not only achieved the standards you outlne, but in my opinion Emma exceeded them. Please pass on my thanks to her.
How refreshing it was when coming into contact with your Bristol Street Motors branch at Lincoln, to be greeted with polite enthusiasm on the switchboard and be put through to Daniel, who could not have been more professional and helpful.
It was obvious from the outset that Daniel was fully conversant with the attributes of the car about which I was enquiring and provided me with all the information I required, sufficient to encourage me to feel comfortable in placing a holding fee/deposit on the car in question...unseen! Not a procedure I have ever before undertaken.
Travelling 160 miles from my home, on arrival at your showrooms, I was warmly greeted by Daniel and enjoyed a preliminary chat with him.
To my mind Daniel is as a good salesman should be - professional, personable, conversant with the products he is selling and prepared to take that "extra" step that makes all the difference. All in all a credit to your company. Moreover, the other members of staff with whom I came into contact were very friendly, efficient and helpful, generally contributing to a customers feeling of being valued.
I am delighted with the VW CC I have purchased which exhibits all the excellent characteristics I have long come to associate with Volkswagen vehicles and consider myself fortunate in finding a Dealership in which Volkswagen can have pride and in which customers can have confidence.
I wish your Group continuing and increasing success and will not hesitate to recommend Bristol Street Motors and Daniel in particular to anyone contemplating a car purchase in the future.
My year old CRV was due for its annual service. The pick up was done efficiently and the car was returned later in the day by a knowledgeable person who made me feel like a very valued customer.
The car was spotless and was running perfectly. The paperwork was clear and informative.
This is the kind of customer service that ensures a customer returns. Keep up the good work, it was a credit to your dealership.
My car was in your Vertu Honda Newcastle branch for a check on the brakes. Everything was actioned with no issues whatsoever by Neil (Service Dept), my car was returned back to me in immaculate condition.
Thank you - it is much appreciated, please pass my regards on to your Newcastle staff.
I would just like to pass on my thanks for the excellent (as always) service I have received from your staff at Boston Vertu Honda. Their professionalism and dedication to the job shines through.
In particular, I have been impressed with Estelle in Sales and John and Darren in the Service Department. No question is too difficult and their customer awareness is second to none.
Please pass on my comments to your staff.
Once again excellent service from this department. Helpful, courteous and informative.
Vertu Honda Mansfield was a refreshing change to customer service. From the outset I found Nik and his colleagues to be friendly and helpful with no sales pressure. Top class customer service and attention to detail made my purchase so easy.
Nik was excellent, he genuinely was interested and wanted to do the best deal for us. His youth belied his communication skills. Follow up care was also outstanding.
We have dealt with Andrew several times over the last few weeks and at all times we have found him to be courteous, helpful and understanding. He had made buying a new vehicle a pleasure and we will not hesitate both to recommend him and to re-purchase in the future.
Jed Hussain is one of the best i have dealt with a credit to Farnell Land Rover Bradford.
Myself and my wife were absolutely amazed at the service we recieved. The way we were treated by Andrew and Mark was first class. I have told everyone I work with how impressed I am and I will continue to do so. I Can't wait to come and buy from you again.
I was very impressed with the first class service provided by Farnell Land Rover Guiseley staff from start to finish. I would recommend them without hesitation.