Customer Testimonials

Dear Sir, It is with pleasure I write to you with my thanks for excellent customer service.

I called in to my local Honda Dealership at Mansfield with a problem regarding a �service light' showing on my Honda and that the car was �misting' up more than usual. Looking through the Honda handbook book it seemed that the problem lay with the pollen filter, so I changed it at my own expense, which cured the' misting' up problem. On speaking to Michelle (Service Advisor) she explained to me what the Service light problem was and that the car was due for an oil and filter change, she explained that the service light would also indicate if a pollen filter was required.

Michelle took time and trouble to explain in detail how the variable service schedules work and should I have called in earlier would of saved me the expense of buying a pollen filter.


That said, Michelle took a look at my car service light and explained what was needed, she booked the car in for the required work. We also agreed that the pollen filter should be replaced again as per schedule and that I would keep the new one I fitted as a spare.

On arrival for the resultant work I was treated with the most respect and discussed with Michelle what they were going to do. This was followed by a relaxing drink. During my service, Michelle came out and showed me that I also needed a couple of front tyres as mine were quite low, this I authorised as they had the tyres in stock. Job done, everything explained, car washed, customer very pleased.


I would like you to consider a recognition for Michelle as nothing was too much for her, exceeded expectation on customer experience.

You're very lucky to have staff like this

It goes without saying that I will be returning to Honda Mansfield for all my Honda's needs

I would just like to say it would be a pleasure to give you feedback for our recent purchase.
We are so thrilled with our new Honda CRV and wished we had purchased a vehicle from you before now.
I must give Brent a special mention, he is indeed an asset to you with his friendliness and his sense of humour says it all. I am impressed with all your staff, they all look so immaculate and a smile from all them was so refreshing.

We bought our first Honda hybrid car, which was the most fantastic experience of buying a car! Sam and Paul were very helpful, the part exchange went so smooth and offer was very accurate and fair!
We enjoyed every part of it and we wish to go back there in the future again :) It was a great time and pleasure to deal with you. Very professional manners, and an unforgettable experience.

When I visited Vertu Honda Mansfield the service that I received was excellent from the first phone call to the final part of paperwork. Nikita was always nice and polite and explained everything about my car.

I got what I wanted, at the price I wanted, and when I wanted. The sale was handled by Brent who knows knows my requirements by heart, as this is the 6th time I have dealt with him. He really is a 5* salesman.

This will be my 5th Honda car, the car I am exchanging has never faulted in any aspect of motoring during the past 3 years. I am very much looking forward to picking up my new car.

Just collected my CRV from servicing. Delighted once again with the way I was treated from my initial meeting with Michelle all the way through to collection. The bill was explained in detail and what work was done. What a heart warming Honda experience. Thank you one and all.

Nik was waiting to greet us us when we arrived to purchase our Civic. He was a very personable young man who took us efficiently through the arrangements for our purchase. He was very knowledgeable and made us feel valued. He took us carefully through every aspect of the vehicle so that we felt extremely comfortable to drive the car away. Well done and thank you Nik and all at Mansfield Honda.

I have purchased many cars over the years and I must say that the Honda Mansfield experience has to be the best. I purchased a Honda Civic, excellent car and Brent the salesman was a pleasure to deal with. I have used the service department for my previous vehicle and will continue to do so with my new one - very efficient team.

Brent has always been very helpful and nothing is to much to ask. This has made this purchase a very good experience and totally deserves this positive feedback.

Your salesman was exceptional. He provided test drives in both petrol and diesel CRVs and nothing was too much trouble. The service and overall buying experience was first class and very professional. Needless to say the CRV did help in closing the deal and my wife is very happy with her new car. Many thanks.

We collected the above car today. From our first contact 2 weeks ago the service and attention to detail was outstanding and has a result we have our second new Honda.