Customer Testimonials

I collected my new car today, & would like to highlight the exceptional service that your dealership has delivered. The Sales Executive took all the time & patience for me to appreciate the offerings of the Honda Brand. There after I was royally welcomed & looked after by the Manager, who delivers a welcoming, calm professional approach. The Manager went over & above right through the purchasing process, with expert guidance. Nothing was a problem too them, indeed they are a real asset to your business! It was refreshing for me to purchase a vehicle from a business who's culture & values clearly shine through every employee, & also each touch point. May I thank through yourselves for the outstanding service that the Sales Executive, Manager & indeed Vertu Honda have delivered. Bravo!

I would like to thank the Sales Executive for their exceptional support I felt so well looked after. I would never look anywhere else when I'm ready for a other car. Thank you.

I would like to thank the Sales Executive for their exceptional support I felt so well looked after. I would never look anywhere else when I'm ready for another car. THANK YOU

Excellent customer service and prompt attention by the Service department.

From making the initial telephone enquiry regarding the above vehicle with the Sales Executive we were treated with professionalism, courtesy and assistance throughout the buying/selling process. We have dealt with Newcastle Honda for many years now and whilst the personnel may change the level of service remains 5*. The Sales Executive went above and beyond levels of assistance throughout the process and is a credit to the company.

Our Sales Executive couldn't of done enough for my purchase of my used Jazz. We asked if we could drive away the same day and they and the whole team at Vertu Honda got it all sorted in a few hours. Thank you for all your hard work :)

Had my Juke in for service and Mot as been let down by other dealer, I'm delighted to say the Service Advisor and the team looked after me and my car wonderfully, it was quick, fairly priced and clean after, can't thank them enough.

I have recently just visited the Honda garage (Newcastle) in my time here I got a new Motability car (Honda Jazz). The Sales Executive dealt who dealt with me had brilliant customer service. They knew exactly what car would suit my needs, because of this I want to thank Honda and the Sales Executive for my fantastic new car. not only did they help me chose the perfect car for me they made me feel at ease and made my experience at the Honda garage a very positive one Regards Caroline x

Bought used Honda CRV. Great service from the Sales Executive through every step of the process.

In spite of all the trials and tribulations of Covid-19 the usual high standard of customer service was well maintained. From being introduced to the Honda Jazz Hybrid in August to collecting it this week the process was seamless, thanks to the friendliness and professionalism the Sales Executive and everyone involved. Further impressed by the tailored video and extra familiarisation sessions offered to ensure compliance with new distancing guidelines. Much appreciated.

Ann and Brian Temple would like to thank you for your courtesy and friendly staff they are helpful and informative we love our new car and a special thank you to Sales Executive, thank you for all you have done for us.

Collected my lovely new Honda jazz on Friday - I dealt with the Sales Executive from the very first phone call about the possibility of changing from my existing Honda Jazz to the new Hybrid. The Sales Executive made the whole experience excellent from start to finish. The way in which they dealt with me on the telephone to find out what I would be looking for in a new car was brilliant. So when I arrived for my appointment with them at the showroom they already had a good idea what they needed to show me and to discuss my options. The Sales Executive has an excellent customer service manner in the way in which they listened to me and answered my questions and then came up with solutions. Although on this day I couldn't complete the sale because the outcome wasn't quite right financially for me the Sales Manager contacted me and we discussed some further options which worked out better for me and the sale was agreed. This was was an excellent outcome for me. Good team work. The Sales Executive kept me up to date with the delivery of my new car. The collection of my new car was fantastic. I loved the way the Sales Executive sent me a video showing me around my car before I got there - this was great as there was a strong possibility that it was going to rain at the time I was due to collect the car. But as it happened the rain stayed away and the Sales Executive still spent valuable time with me going through the controls etc. I must say that the Sales Executive has a brilliant attitude to customers they are so welcoming, friendly with a very positive and professional manner also. All in all the whole experience was superb. Thank you and well done.