Customer Testimonials

I would like to express my sincere gratitude for the manner in which your Sales Executive negotiated me through the process of buying a used car from Bristol Street Motors Gants Hill after my car was written off in an accident. From the first introduction to driving away in my new car, your Sales Executive was extremely pleasant and patient; gently steering me through what in the past has been a very stressful procedure, by doing small things like tuning into my favourite radio stations. I feel justified in acknowledging the slick and friendly service that he offered, due to my dealings with other dealerships in the past. In my opinion your Sales Executive and your Business Manager at the garage are a credit to the your company and I will look forward to doing future business with him and also refer my friends and family to him.

I would like to thank all of the team for your rapid response in dealing with the problem I had with my car. I am also thanking the guys who did the valet, they did a great job.

I would like to comment on the Salesman who dealt with us. He was very helpful, professional and made our car buying experience very pleasant. We will certainly recommend this garage.

I would like to say how very helpful two members of your staff were when I purchased my car from them on the 30th November.

Both were extremely helpful, courteous and very efficient, a refreshing change; nothing was too much trouble for them. I would not hesitate in recommending them and using that branch again in the future.


I had been to several competitor garages that weekend and not one sales person was helpful or interested, I had become very dismayed until walking into your showroom for help.

Recently you gave my Peugeot 206 it's winter check. Thank you for your excellent service. Your Service team were so efficient, kind a courteous, which means so much when one is as old as I am. It's good to know that if I have a problem you are there to help me.

We are writing to draw your attention to the excellent personal service provided by Ted Robinson when we purchased our daughter's Ka from Bristol Street Motors. Ted was polite, friendly and made the buying process easy and hassle free. He put us and our daughter at ease and managed to make the whole process a pleasurable one.

After years of buying cars it is a rare thing to come across a salesman who is so personable and genuine. Ted is clearly a great asset to your company and we would be grateful if you could pass on our thanks to him.

I would like to express my sincere gratitude for the manner in which your Sales Executive negotiated me through the process of ordering a new movability car.

From the first introduction to driving away in the new car, she was extremely pleasant and patient; gently steering me through what in the past has been a very stressful procedure. I feel justified an acknowledging the slick and friendly service that she proffered, due to my dealings with other dealerships in the past.

In my opinion she is a credit to the your company and I will look forward to doing future business with her.

I'm writing to commend your aftersales department at SEAT Derby on Pride Park. In particular your Aftersales Manager and Technician, who are two of the most professional and helpful people I have come into contact with from an aftersales prospective.

The service they provide is exemplary, be that opening up 15 minutes early to ease my onward travel, being very flexible on what dates / time are available to booking in work on the car or keeping me updated with the very quick completion of the work required. I am extremely glad that I recently traded in our Audi replacing it with a SEAT Leon.

Earlier this year I purchased a used Honda, which I am pleased with. The sales department were first class in the dealing and were even able to cope with my 'odd' sense of humour.

Having owned the car for a short while, a couple of issues emerged with some warranty work being requested by myself (i.e, Honda 3 year warranty balance). These two claims were handled extremely well, "Service with a Smile!" Other minor requests and queries have been handled in the same manor, with 5 Star + award to be given.

Over the years I have owned various makes and models of cars (including Hondas) but the service given by Grantham Honda Service Department is the best. I live 30 miles from this branch, but it's worth the same time and effort as satisfaction will always prevail.

I wanted to take an opportunity to thank you and your team for the service I received during a recent visit to your garage.

Having recently purchased a used Ford Focus I decided to book it into your dealership to continue the main dealer service history.

Given the registration and age of the vehicle I was a little sceptical on how it would received but I need not have worried, and was very pleased with the customer service and reception I received in particular from Service Receptionist, he advised me on my servicing options and demonstrated a genuine interest in my list of defects. He also took the time to generate estimates for work not necessary at the time of servicing but which I will review and consider in the future.

I would also like to thank the body shop who took the time to generate and amend an estimate for minor body work.

Overall I had a pleasant experience and working in the motor trade I understand the value of customer service, and taking an interest in your customers regardless of the age of vehicle your presented with, I appreciate my Ford is an older model but nether the less the interest and attitude of your staff remained positive and very helpful.

I will certainly consider your garage for any residual work and look forward to continuing my service history with you.

I Picked up our Kuga from Macklin's a couple of weeks ago, all i can say is excellent service, very relaxed and professional service. good facilities, cracking play area for the kids, good enough to drop them off for a couple of hours.

I've had 17 cars in the last 17 years and this has by far been the best dealer service I've had. It was actually a pleasurable experience.

Loving the Kuga.

The sales person was very informative, co-operative and extremely helpful. Impressed by the customer service I received.