Customer Testimonials

As returning customers many thanks to all staff at Mansfield Honda, especially Rob and Brent for all your help and advice when we purchased our new CR-V and for the smooth handover (thanks for the unveiling pics).

Dear Sir, It is with pleasure I write to you with my thanks for excellent customer service.

I called in to my local Honda Dealership at Mansfield with a problem regarding a �service light' showing on my Honda and that the car was �misting' up more than usual. Looking through the Honda handbook book it seemed that the problem lay with the pollen filter, so I changed it at my own expense, which cured the' misting' up problem. On speaking to Michelle (Service Advisor) she explained to me what the Service light problem was and that the car was due for an oil and filter change, she explained that the service light would also indicate if a pollen filter was required.

Michelle took time and trouble to explain in detail how the variable service schedules work and should I have called in earlier would of saved me the expense of buying a pollen filter.


That said, Michelle took a look at my car service light and explained what was needed, she booked the car in for the required work. We also agreed that the pollen filter should be replaced again as per schedule and that I would keep the new one I fitted as a spare.

On arrival for the resultant work I was treated with the most respect and discussed with Michelle what they were going to do. This was followed by a relaxing drink. During my service, Michelle came out and showed me that I also needed a couple of front tyres as mine were quite low, this I authorised as they had the tyres in stock. Job done, everything explained, car washed, customer very pleased.


I would like you to consider a recognition for Michelle as nothing was too much for her, exceeded expectation on customer experience.

You're very lucky to have staff like this

It goes without saying that I will be returning to Honda Mansfield for all my Honda's needs

Thank you for servicing my Jazz . Although it was 'complimentary' I felt that it could have been the first service as everything was managed very smoothly and with great friendliness.
Hope to see you again next year!

Very pleased with the service I got today. Ive just placed an order for a new Civic 1.8 EX and the sales staff were very accomodating in helping to do a deal. Im delighted that a professional, customer focused company has the franchise in Sunderland.

I am delighted with my new car and the buying experience at Boston Vertu Honda was excellent, the best I have had so thank you for that.

Once again many thanks.

I would just like to say it would be a pleasure to give you feedback for our recent purchase.
We are so thrilled with our new Honda CRV and wished we had purchased a vehicle from you before now.
I must give Brent a special mention, he is indeed an asset to you with his friendliness and his sense of humour says it all. I am impressed with all your staff, they all look so immaculate and a smile from all them was so refreshing.

Neil from Vertu Honda Newcastle has dealt with my issue over the last couple of days and has throughout been very polite, professional and honest with me to the point I would like to say a quick good word about him. Neil has been a pleasure to deal with and answered every enquiry i made of him quickly and has kept me up to date with what was going on with the car.

I look forward to using this dealer again in the future.

When I recently visited the Service Department at Vertu Honda Grantham, I received a positive, professional and efficient service from Joanne and Diane who were an absolute credit to the garage. They were pleasant, well presented and extremely professional in every respect.

The service we received was excellent, Neil goes the extra mile to please.

When I visited Vertu Honda Mansfield the service that I received was excellent from the first phone call to the final part of paperwork. Nikita was always nice and polite and explained everything about my car.

thanks to staff john and lisa it was like winning the
lottery first class telling all my friends to go thousand thanks

I would like to say thanks to Eddie for the most wonderful Customer Service. He did far more than we expected and certainly delivered outstanding Customer Service in a difficult situation. Nothing was too much trouble and we would like to thank him for the service he gave us.