Customer Testimonials

Thank you for your email regarding the servicing and repair of my car at Honda, Pity Me in Durham.

I have recently acquired a Honda CRV with my new company and it needed a number of repairs. This is my first Honda, having driven a Mercedes, BMW and Audi for the last ten years. I have always received good customer care with these three previous car companies and as such, I was unsure of what to expect from Honda.

I have to say that following my experience, i have been absolutely blown over by the professionalism, attention to detail, genuine helpfulness and forward thinking manner in which i was dealt. I would actually go as far as to say that the level of customer service was of a much higher standard to my previous experiences. I have listed below the key points of this experience:

1. I was greeted by Paula in the first visit, as if i had been a long standing customer. Her main aim was to make me as comfortable as possible whilst my car was being done (coffee, soft drink, seating, etc) 2. I was informed of developments constantly, nothing was a trouble and the mechanic actually came out to talk to me which has never happened before.
4. I had a lot of work to do and having turned down the opportunity to have a courtesy car, Paula took it upon herself to get me an empty office so I could work.
5. The work was carried out swiftly and efficiently and regular updates were given along with a full explantation and advice on future servicing.

A brilliant job and worthy of recognition (both Paula and the mechanic Steve

I would be grateful if you could make these people aware of their excellent job. Positive feedback is not always offered.

I will absolutely use this garage again and will recommend to others.

Good job!

I thought I should write to you, albeit somewhat belatedly, to thank you for dealing with my car. The car was returned to me on time and without the need for extra work. It has also been cleaned, which I did not expect and even smelt good inside!

Hi, I was very happy with the full visit.The staff were very helpful and polite.
Thanks

Dear Sir/Madam, Thank you for dealing with my concerns regarding the above vehicle - Jazz 1:4.
Having twice been caught out with a flat battery I naturally thought that the cause was either the battery, wiring or the charging device.
It was nice to have my fears put to rest although I will of course be very wary in the future.
Please convey my thanks to all who helped me through a worrying time - right from my first telephone call to the collection of my car after
all checks and tests had been completed, - where nothing untoward was found - everyone was most courteous and helpful. The work
was started at the given time and the car returned to me in record time. Altogether a good experience in customer care my thanks to all
concerned. Yours sincerely, I G Seager.

I had some work on my Honda Civic, carried out by your staff at Bristol Street Motors Newcastle.

I should just wish to say a big "Thank You" to all the team at the above branch for their excellent customer service. As always, it is much appreciated to have our car picked up and taken to the garage and returned promptly when all the necessary work has been completed. This is very much a time and convenience 'saver' for us and more so, as our Civic car is over 8 years old, we still received first class customer service as probably would a customer buying a new car. Full marks, thank you!

We were consulted when a couple of items that needed some attention, to ask if we wished the necessary work to be carried out. This was done without any pressure or hassle. When our car was returned, the driver ensured we had received all the relevant documents.

We would like to thank your team at Scotswood Road and we will definitely be contacting them again for the next service on the car.

From 2 very happy and satisfied cutomers.

Thank you.

I got what I wanted, at the price I wanted, and when I wanted. The sale was handled by Brent who knows knows my requirements by heart, as this is the 6th time I have dealt with him. He really is a 5* salesman.

I just wanted to let you know that I was absolutely delighted with the service I received at Lincoln Honda.

It was absolutely faultless in every respect and it means I can keep my CRV for at least another year!

Many thanks

�I am delighted with my new car and the way in which the whole sale was conducted. The salesperson, Tobi was extremely helpful and knowledgeable throughout which gave me confidence in the car and the service I would get from Honda and the dealership�.

Efficient and a very helpful service team, all issues were explained clearly.

I recently Visited Vertu Honda Durham, i would like to give a special mention for Paula who was very helpful yesterday.

Your Service Adviser Sharron was very understanding, and very helpful with my problem with my car which had a flat battery, due to my being away from my home for a few weeks.

It was very encouraging for me to be greeted with confidence, and friendly attitude by Sharron

Well done, Ten out of Ten, and a Smiling Face.

I had a service and MOT at your Veru Hond Doncaster for my Honda Civic yesterday.

It was unusual to find a woman as the service receptionist.
However Zara proved to be excellent in both customer service and technical knowledge.

Thanks for the good attention.