Vertu Hyundai Silverlink, already a two-time global winner in Hyundai’s prestigious Dealer of the Year accolades, is once again being recognised on the international stage - this time as a shortlisted finalist in the Hyundai European Dealer of the Year Awards.
The North East dealership, based at Silverlink Business Park near Newcastle, has been named among Europe’s best-performing Hyundai retailers following exceptional results in customer experience, sales quality and overall operational performance.
The dealership’s latest nomination reinforces its position among Hyundai’s top-performing retailers and showcases the strength of the brand’s presence in the North East.
Paul Walton, General Manager at Vertu Hyundai Silverlink, said: “To be shortlisted at an international level, especially following our previous global wins, is a huge honour for the entire team.
“Every colleague contributes to the experience our customers receive, and this recognition reinforces the culture of excellence we work hard to sustain. I’m incredibly proud of the commitment and professionalism shown by everyone here.”
The European Dealer of the Year Awards assess key criteria including alternative fuel vehicle sales, new car sales performance, aftersales service quality, customer satisfaction and overall dealership profitability.
Vertu Hyundai Silverlink’s consistent high scores - driven by verified customer feedback and mystery shopping evaluations - were instrumental in its progression to the shortlist.
Robert Forrester, Chief Executive of Vertu, said: “This shortlisting reflects the outstanding standards Paul Walton and the Silverlink team continue to set.
“Their focus on delivering brilliant customer service, underpinned by a positive and supportive working environment, has created a truly exceptional dealership. They deserve every recognition they receive.”
- Dealership News