Customer Testimonials

hi- i popped in on spec this morning as my car window was stuck fully open and wouldnt close and i needed someone to look at it urgently as i couldnt leave my car until it was fixed ( albeit a temporary repair ) . The chap i approached was most understanding and helpful- although he couldnt repair it properly on the spot, he managed to get the window closed in approx 2 minutes , so at least i could carry on to work. He even found some tape to put over the window mechanism to prevent me from accidentally opening it again until its fixed properly. This has given me back some faith in big dealerships /companies which i normally associate with impersonal service and poor customer care. please pass my thanks on to him- his name was James and he is an asset to your company if he is always this helpful and sympathetic . very many thanks james

�Our experience with fords bristol street branch in Birmingham U.K. Was outstanding to say the least, on our arrival we was met with the most polite sales man I ever met and with our free cup of coffee in one hand and nice hand shake in the other, your salesman Kevyn helped guide us to the car of our choosing many thanks to Kevyn and the team at fords it was a pleasure and experience that will be with me for many years to come. I would like. To wish all at fords a very merry Christmas and a happy new year from a very happy customer.

Once again outstanding service and back up from the service team at Shirley and my car was only in for an MOT! Two people of note, Lisa and Kevin

I would like to thank Becky again for delivering a excellent service to me . Becky made the whole process so easy and stress free . i was currently without a car and with two young children , work , shopping and the school run to do i really needed my new car asap . Becky located me a car and arranged for it to become available very quickly . Talk about going the extra mile ,she really did . Great great service . i will always recommend ford Worcester for super deals and brilliant service . Ford Worcester branch is very lucky to such a lovely great caring and understanding member of their team. thanks again Becky .

service experience: completely satisfied with the overall service experience. Thank you.

I would just like to say that we have had excellent service from your sales executive, Samuel, during our visits to the showroom to organise the purchase of a new vehicle. On one occasion when we called in to the showroom, Sam was unavailable so Michael helped us with our enquiries and he also provided us with great service. Therefore, could you please pass on our thanks to your sales team and we would certainly recommend the dealership to other people.

I have had two experiences with the spares department in Crewe and both times I received an excellent service. One lad in particular was really helpful, that help me with my wing mirror. The names we were given as a whole for the Department are: Ian and James There help was extremely appreciated.

I have also just had my car serviced and again we received excellent care by the Service Department. The names of the Service Advisors are: Ashley and Matt.

Once again I would like to offer my sincere thank you to both Departments. If you could please inform them I have contacted you regarding the excellent services we received I would appreciate it.

Fantastic service from the whole team, prompt answering of telephone and straight through to the relevant department. Many thanks to Craig and Lois especially. Everyone was very helpful and polite. No complaints, would use again for servicing.

I am very pleased with the customer service that I have received from your employee Rich, he was very helpful and helped me choose the best car too suit me. He made my experience very fun and friendly, and made sure I was getting a good deal.

Recently on the recommendation of a friend, I contacted Ben, one of your salesmen at Gloucester, with a view to purchasing a new car.
From the moment I met him, Ben was courteus and helpful. He made what could have been a stressful experience, a pleasure, explaining everything but never making me feel pressurised.

I would certainly recommend this young man and your dealership to any of my friends looking for a car in the future.

The service from Tony at Bristol Street Motors Ford Birmingham dealership was first rate and I have paid a deposit on a new Kuga Titanium X with him.

Many thanks for your help.

We both attended Bristol Street Motors Ford Bromley late on a Saturday evening about half an hour from closing time, just to browse the vehicles and to see what was available to us as our two year option scheme was about to finish.
You approached us politely and asked if we needed any help. You did not engage us in any hard sell sales talk but calmly evaluated what our needs were and offered us relevant and informed advice and guidance.

Despite it being close to closing time we were never made to feel uncomfortable.
As a result of our preliminary enquiry, we arranged with you for a test drive in the 1 litre 125PS Focus the following day. The test drive was thorough, interesting and beneficial.
We are both COMPLETELY SATISFIED with the vehicle and with all of your help, advice and assistance. You are an asset to your company and profession. We both look forward to two years trouble free motoring in our new vehicle and hope that you will be able to sell us another vehicle in the future.

Thank you very much for all you help.